About Tourism NT
You can find information about Tourism NT operations and how to contact us through our corporate website.
Freedom of information and privacy
The Northern Territory Information Act (the Act) provides the community with rights to access government information, including personal information. The right to access information is limited in some circumstances. The Act protects the privacy of personal information held by public sector organisations and ensures that organisations collect and handle personal information responsibly.
You have the right to make applications to Tourism NT on privacy and freedom of information matters to access and make corrections to the information that is held. We encourage you to contact us first to discuss any application you wish to make. We may be able to assist you without the need for an application.
Lodging an application
Send completed applications, proof of identity and (if applicable) payment or receipt for payment of the application fee of $30 to:
Department of Tourism and Culture
GPO Box 1448
Darwin NT 0801
Phone: 08 8999 4002
Email: [email protected]
Information about Freedom of Information
Your personal information
Personal Information is any information a public sector organisation holds from which a person’s identity is apparent or is reasonably able to be ascertained.
Tourism NT takes all reasonable steps to prevent unauthorised access to, and modification or disclosure of, personal information.
Tourism NT takes reasonable steps to protect personal information from misuse and loss.
Personal information is kept only for as long as it is needed for the purpose it was originally collected for. When personal information is no longer needed for that purpose it will either be destroyed or all information capable of identifying an individual user will be permanently removed.
You can make a request to Tourism NT if you would like access to any personal information held by Tourism NT about you. Access will be provided unless the information is sensitive, providing access is complex, or there is a law that requires access to be refused. If you request photocopies of documents or copies of photographs or other images, charges may apply.
Protecting your privacy
The Act provides remedies for breaches of privacy of an individual's personal information. The Act contains 10 Information Privacy Principles that provide for the collection, use and disclosure, management and openness of personal information that Tourism NT deals with.
Information on Privacy Principles
If you are concerned that your personal information has not been protected, or that Tourism NT has breached your privacy, you can make a complaint in writing, setting out your name and contact details, and the circumstances that lead you to believe that your privacy has been breached. Please provide as much detail as possible such as date, time, location of incidents, who did what, and the names and contact details of any witnesses.
To make a privacy complaint, download the Privacy Complaint form:
Download the Privacy Complaint Form (Word doc, 32KB)
If you are not satisfied with the response you receive from Tourism NT in relation to a privacy complaint, you can then lodge a complaint with the Northern Territory Information Commissioner.
The Office of the Information Commissioner
Collection of Information
Tourism NT generally collects, holds, uses and discloses the following personal information:
- on internet users based on their interaction with websites and social media accounts owned or operated by Tourism NT, the NT Government or our partners, including but not limited to tourismnt.com.au, ntbusinessevents.com.au, milliondollarfish.com.au and northernterritory.com;
- on consumers provided to the organisation by the individual, a third party such as a travel agent, third party data providers, data from travel industry partnerships or from a marketing organisation;
- on travel partners. Tourism NT endeavours to seek the consent of the individual or their company to collect, hold, use and disclose this information. This information may be disclosed to Tourism NT’s tourism partners;
- relating to the employment, development and management of departmental personnel.
Visitors to Tourism NT websites, on a voluntary basis, may supply additional personal information when:
- participating in online forums, web forms, quizzes, surveys and chat rooms;
- posting information on bulletin boards or through social media;
- completing nomination and application forms; and
- requesting information via email.
Information is collected and stored when a user accesses a site managed by Tourism NT.
This information will include:
- the identity of the user’s internet browser;
- the user’s operating system;
- the user’s IP address and domain name of their Internet Service Provider;
- pages accessed and downloaded by the user;
- the user’s interaction with Tourism NT webpages and its functions;
- the path of the user through Tourism NT webpages and their activity;
- the date and time of visits to the site; and
- the address of the last site the user visited.
Our website uses persistent cookies and session cookies:
- Persistent cookies remain on your device for the period specified in the cookie. As an example, we use persistent cookies to recognise you each time you visit our website and to remember your preferences.
- Session cookies are created when you visit our website and are automatically deleted when you close your browser. As an example, we use these cookies to link your actions during a single session on our website and to make sure that our website performs reliably.
Some of our partners can also set third-party cookies on your device when you visit our website. We and our partners may use third-party cookies to provide more relevant advertising, to understand our users better, to keep our website functioning reliably and to help us deliver our services.
What types of cookies do we use?
Our cookies fall into the following categories:
Strictly necessary cookies
Strictly necessary cookies are essential in order to help you efficiently move around the website and use its features, such as accessing secure areas of the website. Without these cookies, we cannot provide certain services.
Examples of how we use strictly necessary cookies include:
- balancing website traffic to ensure users receive a consistent and reliable service.
- limiting traffic to key parts of the website to maintain performance levels.
- managing the performance of the website during high traffic periods.
Performance/statistics cookies collect information about how visitors use our website and are only used to improve how our website works. Without these cookies, you are less likely to receive invitations from us to complete surveys, and we will receive less detailed information about how you use our website.
Examples of how we use performance/statistics cookies include:
- collecting statistics about which pages visitors go to most often.
- reviewing any error messages users see while browsing.
- gathering feedback through customer satisfaction surveys.
- gaining insight into how visitors use our website.
Functionality/preferences cookies allow our website to remember choices you make and information you provide, and to offer enhanced personal features. These cookies may also be used to enable services you have asked for such as watching a video. These cookies cannot track your browsing activity on other websites. Without these cookies you may find that certain non-essential features on our website don’t work, and you may find that our website is less convenient and reliable.
Examples of how we use functionality/preferences cookies include:
- remembering your language and country of choice and presenting relevant content.
- personalising your experience so you receive content that is relevant to you.
- testing different designs before making them permanent for all users to optimise the design experience so you find our site easier to use.
- remembering who you are when you come back to our website.
Targeting/marketing cookies remember your visits to our website and are used to help us and our partners to deliver advertising that is more relevant to you and your interests. They include third-party cookies placed by our partners and other advertisers who share cookie data with us. These cookies can also help us to limit the number of times you see an advertisement and to measure the effectiveness of an advertising campaign. Without these cookies you are likely to see less personalised advertising on websites and some of our partner offers may not work as expected.
Examples of how we use targeting/marketing cookies include:
- allowing our website to serve up different versions of a page for marketing purposes.
- allowing third parties to display appropriate advertising and to track its effectiveness.
- displaying messages which offer a selection of products based on your viewing behaviour on our website and other selected websites.
- understanding our customers and members (including their online behaviour) that then drives all kinds of data-led usage. This may include sharing and receiving cookies with third parties from time to time.
Adobe Device Co-Op
Tourism NT participates in the Adobe Experience Cloud Device Co-op to better understand how you use our website and apps across the various devices you use, and to deliver tailored promotions. To learn more about how Adobe does this please refer to the relevant website.
Use of information
Information collected by Tourism NT is only for purposes related to its core functions and activities. Tourism NT’s core function is to market the Northern Territory as a travel destination.
Tourism NT may use personal information to contact the individual for direct marketing or market research purposes.
Tourism NT may use personal information to provide direct communication through email, targeted and retargeted advertising, targeted personalised digital content, social media contacts or other means. Tourism NT will use information on internet usage for the purpose of targeting specific content to users for the purpose of marketing the Northern Territory as a travel destination. Where appropriate, Tourism NT will prominently provide a notice in each direct communication specifying how an individual can request to discontinue future direct marketing or market research communications, where a user has not opted out.
Tourism NT uses personal information for statistical purposes. Where information is used for statistical purposes, all information capable of identifying an individual user will be removed. Statistics compiled from personal information may be made public, however no information enabling identification of any individual will be included in such statistical material.
Tourism NT uses personal information to learn more about people using its websites and social media. Tourism NT may collect, collate, and analyse this information to better understand and target its users and audience. Tourism NT may use this information to specifically target messages to users.
IP addresses are used to analyse trends, administer the site, track users’ movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
Personal information may be shared with:
- Tourism NT commercial and corporate offices located both nationally and overseas;
- Regional tourism organisations;
- Tourism Australia;
- Travel industry partners such as airlines, online travel agents and booking sites;
- Cooperative marketing partners;
- Other NT Government agencies; and
- Third parties under contract to Tourism NT.
All parties with access to this information will manage it in line with Tourism NT’s policies and applicable legislation.
Tourism NT will not disclose personal information for any reason other than the above situations without consent, unless disclosure is to prevent a threat to life or serious illness, required by law or for investigation proceedings of reasonably suspected unlawful activity.
If at any point Tourism NT decides to use personally identifiable information in a manner different from that stated at the time it was collected, all affected users will be notified. Users will have a choice as to whether their information is used in this manner.
Some websites managed by Tourism NT contain links to third party websites. Tourism NT is not responsible for the privacy practices of those linked sites.
Tourism NT uses Google Analytics, Adobe Analytics and Adobe packages. If you would like to know more please visit:
Google Analytics: www.google.com/policies/privacy/partners
Adobe Analytics: www.adobe.com/privacy/policy.html
EU General Data Protection Regulation (GDPR)
Under the EU General Data Protection Regulation (EU GDPR), EU residents may exercise their data subject rights – for example:
- Right of Access
- Right of Erasure
- Right to Rectification
- Right to Object
If you wish to exercise these rights, you may submit a written request using the contact details below:
Via email: [email protected]
You may also write to us at:
Marketing Solutions Team
Level 8, Charles Darwin Centre
19 The Mall, Darwin, 0800
PO Box 1155, Darwin NT 0801
Via telephone: +61 8 8999 1789
Under European data protection laws, use of personal information must be based on one of a number of legal grounds and we are required to set out the grounds in respect of each use. Companies may process personal data only when the processing is permitted by the specific legal ground set out in the law.
Purposes of the data processing
To promote our partner travel products and services
- contract performance
- legitimate interests (to allow us to perform our obligations and provide services to you)
For sensitive Personal Data
For marketing purposes
- legitimate interests (in order to market to you) and consent (which can be withdrawn at any time)
To provide customer support
- contract performance
- legal obligation
- legitimate interests (to allow us to correspond with you in connection with our services)
To comply with our legal obligations and for safety and security purposes
- legal obligation
- legal claims
- legitimate interests (to cooperate with law enforcement and regulatory authorities)
For sensitive Personal Data
- legal claims
- vital interests
- substantial public interest
- public interest in area of public health
To operate and facilitate your participation in our programs and clubs
- contract performance
- legitimate interests (to allow us to provide tailored services to you)
To conduct market, consumer and other research
- legitimate interest (to ensure that we understand our clients’ requirements)
To ensure website content is relevant
- legitimate interests (to allow us to provide you with the content and services on our website)
Our retention periods for personal data are based on business needs and legal requirements. We retain personal data for as long as is necessary for the processing purpose(s) for which the information was collected, and any other permissible, related purpose.
When personal data is no longer needed, we either securely destroy it, or irreversibly anonymise the data (and we may further retain and use the anonymised information).
Managing your account and subscription
If you wish to delete your registered account or unsubscribe to Tourism NT communications such as newsletters, publications, and event invitations, you may do so by contacting us on [email protected] or by clicking ‘unsubscribe’ at the bottom of an email newsletter.
To ensure we have the correct information, please include your registered email address, first name and last name, and requested change. For example:
Email: jane[email protected]
First and last name: Jane Doe
Requested change: Please delete my northernterritory.com account.
We will endeavour to reply to your email request within 30 business days.
Opt out from online targeting and advertising cookies
Tourism NT use online tracking and advertising technologies that include Google Adwords, DoubleClick, Adobe, TubeMogul, and Facebook, in activities such as analytics and online behavioural advertising, to provide you with more relevant messages.
You can find more information on these services and choose to opt-out from the services of your choice one by one by using this website.
How to manage your cookies
You can use your browser settings to disable or delete cookies.
If you disable cookies in your browser, some areas of our website may not function properly or be accessible.
If you delete your existing cookies:
- We will no longer know that you've opted out of online behavioural advertising, so the banners from our third-party advertisers will reappear when you visit other selected websites.
- We will no longer automatically remember some information that you have provided to us (such as your language and country preferences) and you may be asked to provide this information again.
Find out how to clear, enable and manage cookies on your preferred browser.