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About Tourism NT

You can find information about Tourism NT operations and how to contact us through our corporate website.

Freedom of information and privacy

The Northern Territory Information Act (the Act) provides the community with rights to access government information, including personal information. The right to access information is limited in some circumstances. The Act protects the privacy of personal information held by public sector organisations and ensures that organisations collect and handle personal information responsibly.

You have the right to make applications to Tourism NT on privacy and freedom of information matters to access and make corrections to the information that is held. We encourage you to contact us first to discuss any application you wish to make. We may be able to assist you without the need for an application.

Lodging an application

Send completed applications, proof of identity and (if applicable) payment or receipt for payment of the application fee of $30 to:

Department of Tourism and Culture
Attention: Secretariat
GPO Box 1448
Darwin NT 0801

Phone: 08 8999 4002
Email: [email protected]

Information about Freedom of Information

Your personal information

Personal Information is any information a public sector organisation holds from which a person’s identity is apparent or is reasonably able to be ascertained.

Tourism NT takes all reasonable steps to prevent unauthorised access to, and modification or disclosure of, personal information

Tourism NT takes reasonable steps to protect personal information from misuse and loss.

Personal information is kept only for as long as it is needed for the purpose it was originally collected for. When personal information is no longer needed for that purpose it will either be destroyed or all information capable of identifying an individual user will be permanently removed.

You can make a request to Tourism NT if you would like access to any personal information held by Tourism NT about you. Access will be provided unless the information is sensitive, providing access is complex, or there is a law that requires access to be refused. If you request photocopies of documents or copies of photographs or other images, charges may apply.

Protecting your privacy

The Act provides remedies for breaches of privacy of an individual's personal information. The Act contains 10 Information Privacy Principles that provide for the collection, use and disclosure, management and openness of personal information that Tourism NT deals with.

Information on Privacy Principles

Privacy complaints

If you are concerned that your personal information has not been protected, or that Tourism NT has breached your privacy, you can make a complaint in writing, setting out your name and contact details, and the circumstances that lead you to believe that your privacy has been breached. Please provide as much detail as possible such as date, time, location of incidents, who did what, and the names and contact details of any witnesses.

To make a privacy complaint, download the Privacy Complaint form:

Download the Privacy Complaint Form (Word Doc, 32KB)

If you are not satisfied with the response you receive from Tourism NT in relation to a privacy complaint, you can then lodge a complaint with the Northern Territory Information Commissioner.

The Office of the Information Commissioner

Collection of Information

Tourism NT generally collects, holds, uses and discloses the following personal information:

  • on internet users based on their interaction with websites and social media accounts owned or operated by Tourism NT and the NT Government, including but not limited to,, and;
  • on consumers provided to the organisation by the individual, a third party such as a travel agent, third party data providers, data from travel industry partnerships or from a marketing organisation;
  • on travel partners. Tourism NT endeavours to seek the consent of the individual or their company to collect, hold, use and disclose this information. This information may be disclosed to Tourism NT’s tourism partners;
  • relating to the employment, development and management of departmental personnel.

Visitors to Tourism NT websites, on a voluntary basis, may supply additional personal information when:

  • participating in online forums, web forms, quizzes, surveys and chat rooms;
  • posting information on bulletin boards or through social media;
  • completing nomination and application forms; and
  • requesting information via email.

Information is collected and stored when a user accesses a site managed by Tourism NT.

This information will include:

  • the identity of the user’s Internet browser;
  • the user’s operating system;
  • the user’s IP address and domain name of their Internet Service Provider;
  • pages accessed and downloaded by the user;
  • the user’s interaction with Tourism NT webpages and its functions
  • the path of the user through Tourism NT webpages and their activity;
  • the date and time of visits to the site; and
  • the address of the last site the user visited.

Some of the pages in websites managed by Tourism NT use ‘cookies’. Cookies are text files that a website transfers to a user’s computer hard drive. Using cookies allows Tourism NT to customise web content for individual users. Cookies by themselves do not allow Tourism NT to see a user’s e-mail address or other personal information. If users submit personal information to Tourism NT, the information may be linked to data stored in the cookie. Users should check the settings in their web browser if they do not want information collected through the use of cookies.

Use of information

Information collected by Tourism NT is only for purposes related to its core functions and activities. Tourism NT’s core function is to market the Northern Territory as a travel destination.

Tourism NT may use personal information to contact the individual for direct marketing or market research purposes.

You may opt-out of receiving marketing emails from Tourism NT by sending your email address to [email protected] or by clicking ‘unsubscribe’ at the bottom of an email newsletter.

Tourism NT may use personal information to provide direct communication through email, targeted and retargeted advertising, targeted personalised digital content, social media contacts or other means. Tourism NT will use information on internet usage for the purpose of targeting specific content to users for the purpose of marketing the Northern Territory as a travel destination. Where appropriate, Tourism NT will prominently provide a notice in each direct communication specifying how an individual can request to discontinue future direct marketing or market research communications, where a user has not opted out.

Tourism NT uses personal information for statistical purposes. Where information is used for statistical purposes, all information capable of identifying an individual user will be removed. Statistics compiled from personal information may be made public, however no information enabling identification of any individual will be included in such statistical material.

Tourism NT uses personal information to learn more about people using its websites and social media. Tourism NT may collect, collate, and analyse this information to better understand and target its users and audience. Tourism NT may use this information to specifically target messages to users.

IP addresses are used to analyse trends, administer the site, track users’ movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Personal information may be shared with:

  • Tourism NT commercial and corporate offices located both nationally and overseas;
  • Regional tourism organisations;
  • Tourism Australia;
  • Advertisers;
  • Travel industry partners such as airlines and booking sites;
  • Cooperative marketing partners;
  • Other NT Government agencies; and
  • Third parties under contract to Tourism NT.

All parties with access to this information will manage it in line with Tourism NT’s policies and applicable legislation.

Tourism NT will not disclose personal information for any reason other than the above situations without consent, unless disclosure is to prevent a threat to life or serious illness, required by law or for investigation proceedings of reasonably suspected unlawful activity.

If at any point Tourism NT decides to use personally identifiable information in a manner different from that stated at the time it was collected, all affected users will be notified. Users will have a choice as to whether their information is used in this manner.

Some websites managed by Tourism NT contain links to third party websites. Tourism NT is not responsible for the privacy practices of those linked sites.

Tourism NT uses Google Analytics, Adobe Analytics and Adobe packages. If you would like to know more please visit:

Google Analytics:
Adobe Analytics:

For more information about online targeting and advertising cookies, as well as instructions on how to opt out, visit Your Online Choices:

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